Return & Refund Policy

Zarty Return Policy

Zarty offers a 30-day return policy for goods sold. Returns are only possible for:

  • Defected products
  • Wrong order
  • Exchange for different size

If you encounter any of the instances above with your order, we are more than happy to replace your product! However, if the item you wish to exchange is out of stock, we will replace it with store credits that allow you to purchase anything else in our store. If you do not wish to exchange your order, you may opt for a refund and our team will fulfill it within 5 working days.

What can’t be returned once opened?

Our return policy does not allow product exchange/return due to a change of mind on the grounds of health and safety hazards. Products not eligible for exchange/return includes:

  • Beauty & Cosmetics
  • Scarves

Returned Products Conditions

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and other written materials that appear as part of this site, in other words, “Contents of the Site”, are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Zarty.

Please return your purchase to the following address:


Zarty Ventures
21, Suria Jelutong 1, Jalan Bazar U8/99, Bukit Jelutong
40150, Shah Alam, Selangor, Malaysia

For more inquiry, kindly drop us an email to hello@zarty.my and we will get back to you as soon as we can!